Embedded Files
Introduction
Introduction
Customer Service
Customer Service
Customer service is providing help to people who are buying things or using the services of a business.
In this unit, you will learn about good and bad customer service. You'll also be able to practice customer service and how to deal with problems that might happen.
Task 1
Look up the reviews for a travel and tourism business that you know.Â
What is one example of where a customer has said they have good customer service? And one example of where they have said they had bad customer service?
Task 2
Come up with a list of things that you would think are good customer service and bad customer service.
Task 3
Why do you think it's important to have good customer service? Come up with at least three reasons.
Page updated
Google Sites
Report abuse